Privacy policy
Last Updated: October 5, 2026
This Privacy Policy describes how Octsafe ("we," "us," or "our") collects, uses, shares, and protects personal information when you visit www.octsafe.com (the "Site") or interact with our services.
By using the Site and our services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We collect personal information to operate our online store, process orders, provide customer support, and improve our services.
The types of personal information we collect include:
Contact Information
Name, billing address, shipping address, email address, and phone number.
Order Information
Products purchased, order history, delivery information, shipping details, billing details, transaction records, and return or refund requests.
Payment Information
Payments are processed through Shopify and the payment providers available during checkout.
Complete credit card and debit card information is processed by the payment provider and is not stored on the Octsafe website or servers.
Account Information
When you create a customer account, we collect account credentials, saved addresses, shopping preferences, and related account information.
Device and Usage Information
IP address, browser type, device type, operating system, time zone, referring pages, pages viewed, website interactions, and information collected through cookies or similar technologies.
Customer Support Information
Information provided through customer support requests, including messages, product inquiries, order questions, return requests, refund requests, and related communications.
2. How We Use Personal Information
We use personal information for the following purposes:
Order Processing
To process payments, confirm orders, arrange shipment, provide delivery updates, and manage returns and refunds.
Customer Support
To respond to inquiries, provide assistance, and resolve product, order, shipping, return, refund, and payment-related issues.
Service Communications
To send order confirmations, shipping notifications, refund notifications, account notices, policy updates, and other service-related communications.
Marketing Communications
To send promotional emails, product updates, and marketing communications to customers who have subscribed to receive them.
Customers can unsubscribe from promotional emails by selecting the unsubscribe link included in the email or by contacting us.
Website Improvement
To analyze website performance, understand how customers interact with the Site, improve product pages, and enhance the online shopping experience.
Security and Fraud Prevention
To detect, prevent, and investigate fraud, unauthorized transactions, abuse, security incidents, and other harmful activities.
Legal Compliance
To comply with legal, regulatory, accounting, tax, recordkeeping, dispute resolution, and government requirements.
3. How We Share Personal Information
Octsafe does not sell personal information in exchange for monetary compensation.
We share personal information with service providers that perform services used to operate our online store, including:
- Shopify and e-commerce platform services
- Payment processors
- Shipping and fulfillment providers
- Customer support providers
- Fraud prevention and security providers
- Analytics, advertising, and measurement providers
- Professional legal and accounting advisors
- Government and regulatory authorities when disclosure is required by law
Service providers receive the information required to perform the services they provide to Octsafe.
4. Cookies and Advertising Technologies
We use cookies, pixels, tags, and similar technologies to operate the Site, remember customer preferences, measure website performance, understand website interactions, and support analytics and advertising activities.
These technologies are used for:
- Website functionality
- Shopping cart and checkout operation
- Security and fraud prevention
- Analytics and performance measurement
- Advertising measurement
- Remarketing activities
Analytics, advertising, and measurement services connected to the Site are used to understand website activity, measure advertising performance, improve the shopping experience, and support store operations.
Cookie preferences can be managed through browser settings and privacy controls available on the Site.
Disabling cookies required for website functionality can affect shopping cart, checkout, customer account, and other website features.
Browser-based privacy preference signals are processed where required by applicable privacy law.
5. Your Privacy Rights
You have privacy rights provided by the privacy laws applicable to your personal information and request.
These rights include rights provided under laws such as the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable U.S. state privacy laws.
Eligible consumers have the right to:
- Access personal information
- Correct inaccurate personal information
- Request deletion of personal information
- Obtain a copy of certain personal information
- Obtain information about how personal information is collected, used, or disclosed
- Opt out of targeted advertising
- Opt out of the sale or sharing of personal information
- Withdraw consent for marketing communications
- Exercise other privacy rights provided by applicable law
- Not be discriminated against for exercising applicable privacy rights
Privacy-related requests can be submitted by contacting:
Please include enough information for us to identify and process your request.
We request information necessary to verify the identity of the person submitting a privacy request.
6. Do Not Sell or Share My Personal Information
Octsafe does not sell personal information in exchange for monetary compensation.
Advertising, analytics, and measurement activities connected to the Site are processed according to applicable U.S. state privacy laws.
Eligible consumers can submit an opt-out request by contacting:
Please use the subject line:
"Privacy Opt-Out Request"
Browser-based opt-out preference signals, including Global Privacy Control (GPC), are recognized where required by applicable privacy law.
Privacy and opt-out requests are processed according to the privacy laws applicable to the request.
7. Marketing Communications
Customers who subscribe to marketing communications can receive promotional emails, product updates, new product information, and special offers from Octsafe.
Marketing communications can be discontinued at any time by selecting the unsubscribe link included in a promotional email or by contacting:
Service-related communications, including order confirmations, shipping notifications, payment information, return or refund communications, and important account or policy notices, continue to be sent when required to complete a transaction or provide requested services.
8. Data Retention
Personal information is retained for the period required to process and fulfill orders, provide customer support, maintain business and transaction records, prevent fraud, resolve disputes, and comply with accounting, tax, and legal requirements.
When personal information is no longer required for these purposes, it is deleted or anonymized unless retention is required by law.
9. Data Security
Octsafe uses administrative, technical, and physical safeguards to protect personal information.
The Site uses Secure Sockets Layer (SSL) encryption to protect information transmitted through the website.
Payments are processed through Shopify and payment providers. Complete payment card details are not stored on the Octsafe website or servers.
No method of electronic transmission or storage provides absolute security.
10. Children's Privacy
The Site and Octsafe services are not intended for children under 16 years of age.
Octsafe does not knowingly collect personal information directly from children under 16 for purposes prohibited by applicable law.
When Octsafe identifies personal information collected from a child in violation of applicable legal requirements, Octsafe deletes or otherwise processes the information as required by law.
11. International Data Transfers
Octsafe primarily serves customers in the United States.
Personal information is processed, stored, or transferred in the United States and other countries where Shopify and our service providers operate.
Personal information transferred between jurisdictions is handled according to the legal requirements applicable to the transfer.
12. Third-Party Links
The Site contains links to websites or services operated by third parties.
Third-party websites and services operate independently and maintain their own privacy practices and policies.
Octsafe is not responsible for the privacy practices or content of independently operated third-party websites.
Customers should review the privacy policies of third-party websites before providing personal information to them.
13. Changes to This Privacy Policy
Octsafe updates this Privacy Policy when our business operations, services, privacy practices, or legal requirements change.
Updates are published on this page with a revised Last Updated date.
14. Contact Information
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:
- Store Name: Octsafe
- Business Address: 5617 Harbour Cir, Cape Coral, FL 33914, United States
- Phone: +1 859-830-1548
- Email: hello@octsafe.com
- Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM ET
- Sunday and U.S. Public Holidays: Closed
- Choosing a selection results in a full page refresh.